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Terms and conditions

Terms of service

1. Information

1.1. All rights to the online store is owned by Amicus Sp. o. o. entered by District Court of the Capital City of Warsaw, 20th Commercial Division to the National Court Register - Register of Entrepreneurs under  the KRS number: 0000219998, NIP number 951-21-22-490, REGON number 015805344, with its registered office in Warsaw at Karczunkowska 40 Street, 02-871 Warsaw.

1.2.The online store sells goods via the website: We also accept telephone orders.

1.3. Prices of products in the online store are given in Polish zlotys and include VAT (they are gross prices).

1.4. All our products offered in the store are brand new and free from defects. They meet the requirements of European Union directives and bear the CE mark

2.Placing orders

2.1. Orders are accepted via the website, by e-mail, in person at the company's office or by phone. Orders by phone and in person are accepted during the company's working hours from Monday to Friday, from 8:00 to 16:00.

2.2. The condition for the order to be processed by the website is to fill in the order address form, which is available on the store's website.

2.3. A registered user (that has an already registered account) has the option to make purchases repeatedly, track changes in the status of the order, view all orders placed, including orders that have previously have been purchased and delivered, make changes or cancel an order that has not been submitted for execution, change the shipping address.

2.4. You can place a one-time order without creating an account in the online store. The contract is concluded and binding when the order fulfillment status is set to "in progress". This means that sales documents are written out and then sent to the warehouse in order to prepare the goods for shipment. We are informed about this fact by a separate email sent to the ordering party's address. The first automatic e-mail, containing all the essential elements of the order and a link to confirm the order, does not constitute acceptance of the offer, but informs the customer that his order has been received. The order will be accepted by the store when the customer confirms the order.

2.5  All the information about payment and shipping services you can find on the page:

2.6. The price of each product is binding at the time the customer places an order.

2.7. After the order was placed our client receives a payment confirmation email. 

3. Confirmation and verification of orders 

3.1 A correctly placed order is confirmed by an automatic generated form that is sent to our Client’s email. In the sent email there will contain the account number to which the payment should be transferred (in the case of choosing the payment method - standard transfer) 

3.2. The condition of accepting the order for execution is to provide correct contact information (name, surname. email address, phone number) and shipping adress when placing an order. 

3.3 In case of canceling the order, please contact the online store as soon as possible, as we try to process the shipment immediately after receiving the order. 

4.Execution of the contract

4.1. The customer may make changes to the order until a receipt or invoice is issued. Then another sales document is issued. The customer may withdraw the order in its entirety until the goods are shipped. The above changes may be introduced by contacting the Customer Service Office: mail or tel: (0-22) 847-73-55 ext. 11

4.2. Execution of the order ( in the case of an order paid by bank transfer) begins after the payment is credited to the account. Sending the transfer confirmation by email to the following e-mail address: will speed up the order processing. The maximum waiting time for the payment is 10 days. After this date, the store staff will contact the customer by phone asking what is the reason for the lack of payment. In the absence of contact, the order will be canceled after 14 days from the date of placing the order.

4.3. Order processing - in the case of a cash on delivery order - begins immediately after the order form is sent to the email box of the store (in the case of an order placed on a non-working day, the implementation will begin on the next working day).

4.4. The total shipping cost depends on the selected method of payment and delivery method. Shipping costs and payment methods are available on the website

The customer can choose the following payment methods for the ordered goods:

  • by ordinary transfer
  • by on-line payments (fast internet payments)
  • by cash on delivery (payment on delivery)
  • by cash or card (upon personal collection at the company's premises)

4.5. Data for cash transfer:Amicus Sp. Z o.o.mBank:60 1140 1977 0000 5629 4700 1012Please provide the order number in the title of the transfer.

4.6. The customer can cancel an order that has already been shipped. Then he has the right to return the goods on the basis of withdrawal from a distance contract without giving a reason. In the case of cash on delivery, the customer has the right not to collect the package. No additional fees will be charged for this.

4.7. The store carries out orders and shipments abroad. 

5. Delivery methods, payments and deadlines

5.1. Articles ordered in our online store are sent only to the address provided by the customer in the registration form or in the one-time order form.

5.2. All orders are shipped within 1 - 2 business days from the moment the order got placed, or after the payment is credited to our bank account by ordinary bank transfer

5.3. Our packages are always safely packed and secured. Before signing the receipt of the parcel, carefully inspect the package. If there are any noticeable damages and there is a possibility of the product being damaged during transit, a damage report should be drawn up in the presence of a postman or courier.

5.4. Client may choose the following forms of delivery:post delivery:

  • priority registered letter or priority package ( priority items are prepared till 3 p.m. and will be delivered the next day)
  • courier delivery, 98% in Poland, the package is delivered on the next day from the day of shipment.

6.Returns and complaints

6.1 Each customer who is a consumer within the meaning of Art. 22 [1] of the Civil Code and the user of the online store is entitled - pursuant to the provisions of law - the Act of May 30, 2014 pursuant to Art. 15 sec. 3 and art. 21 sec. 2; on consumer rights and liability for damage caused by a dangerous product - the right to withdraw from a distance contract for the purchase of goods, without giving any reason, within 14 days. The deadline begins on the day the consumer receives the goods. A written declaration of withdrawal together with the goods and proof of purchase should be sent to the following address:

Amicus Sp. Z o.o.
ul. Karczunkowska 40,
02-871 Warsaw.

The proof of purchase may be: receipt, VAT invoice, warranty card, confirmation of the transfer. The deadline is met if, before its expiry, the consumer sends a declaration of withdrawal to the address given above or reports this fact by phone or by e-mail. The form of withdrawal from a distance contract is available at:

The customer may report the withdrawal from the contract by e-mail to the address, by sending a completed scan of the document or by phone (0-22) 847-73-55.

6.2 Return of benefits: In the event of withdrawal from a distance contract, the contract is considered void. What the parties testified is returned unchanged. The return should be made immediately, in the same way as the consumer paid for the goods, unless the consumer agrees to a different payment method that does not involve any costs for him, not later than within 14 days from the customer's notification of withdrawal from the contract.

6.3. All goods available in the store are covered by the importer's 3-year warranty.

6.4. If, after receipt of the goods the client finds finds technical defects or damage should send the defective product by mail with a completed form and proof of purchase warranty to the following address: Amicus Sp. Z o. ..; ul. Karczunkowska 40; 02-871 Warsaw. Complaints are considered within 14 days from the date of receipt by the store of the shipment with the defective product. The product warranty will be extended for the time spent in the service. In the event of a justified complaint, the damaged product will be repaired or replaced with a new, full-value product, and if it is no longer possible (e.g. due to out of stock), the store will refund the buyer the equivalent of the product price or offer a product with similar parameters. The customer will decide for himself whether he agrees to the exchange or the cashback. The costs related to the return of the advertised goods are returned by the shop immediately after the complaint is approved.

7. Extra Informations

7.1. A limited number of products is intended for promotional sales and orders are processed in the order in which confirmed orders are received for these goods, until the stocks covered by this form of sale are exhausted.

7.2. Pursuant to the Act of July 29, 2005 on waste electrical and electronic equipment (Journal of Laws No. 180, item 1495), the customer, when buying electrical or electronic equipment, has the right to return old (used) equipment of the same type to the store, who bought a new product without the cost of equipment disposal. Power customers wishing to take advantage of this option are kindly requested to return their used equipment to the address:

Amicus sp. Z o. O.
ul. Karczunkowska 40
02-871 Warsaw

7.3. AgreementThe sale is concluded between the Customer and Consolidation, protection and disclosure of essential provisions of the concluded contract is made by printing and handing over to the customer with the shipment the proof of purchase. The proof of purchase is a receipt, VAT invoice.

7.4. The contract for the sale of goods is concluded in accordance with Polish law and in Polish.